These are all the steps to Withdraw:
you must have a minimum withdraw amount on your balance to withdraw

Just press the Button "withdraw" on your BOT and follow the message on the screen.
- Press withdraw

- type your Personal wallet address and send

- see confirmation

- press withdraw again

- It will show you your wallet and instructions

- type this command: /out (amount) 

- send to the bot.

hope this helps. you should also contact your up-line to help and guide you.